Shipping & Returns
How long does shipping usually take?
Shipping times can vary widely depending on the shipping method and the distance between the sender and recipient. My current TAT is about 2 weeks. The custom College sweatshirts using vintage quilts can take up to 4 weeks.
What are the different shipping methods available?
Common shipping methods include USPS ground shipping, UPS air shipping, express shipping, and freight shipping. The choice of method that I use is USPS ground shipping when I cover the shipping cost. Buyers are welcome to upgrade at checkout.
How can I track my shipment?
You can track your shipment by using the provided tracking number on the carrier's website or app. Most carriers offer real-time tracking information to monitor the progress of your shipment.
What is the difference between standard and expedited shipping?
Standard shipping is the regular, often slower shipping option, while expedited shipping is a faster option for quicker delivery. Expedited shipping usually comes at a higher cost.
How long do I have to return an item?
The return period can vary, but it's typically within 30 days of purchase. Some items may have shorter or longer return windows, so check the seller's policy for the exact timeframe.
How do I initiate a return?
To start a return, contact the seller or retailer where you made the purchase. They will guide you through the return process, which may involve providing specific information or shipping instructions.
Product Care
How should I care for my new clothing items?
To care for your clothing items, always check the care label or instructions on the garment. In general, most clothing can be machine-washed in cold water with like colors, but specific care recommendations may vary. I encourage customers to hang up embroidered items to dry.
How do I prevent clothes from shrinking?
To prevent clothes from shrinking, wash them in cold water, avoid using high heat settings in the dryer, and consider air-drying or laying the items flat to dry.
Company
What is your brand's commitment to sustainability and ethical practices?
We are dedicated to sustainability and ethical practices. We prioritize using well loved textiles for most applique orders to reduce waste sent to the landfill.
How can I stay informed about your latest collections and news?
You can stay informed about our latest collections, news, and events by subscribing to our newsletter. Additionally, follow us on social media platforms like Instagram and Facebook to get the inside scoop on everything
How do I determine the right size for my clothing purchase?
To find the perfect size, please refer to our Size Guide, which offers detailed measurements for our clothing items. If you have specific questions about sizing, please contact me at any time.
How can I get in touch?
Still have questions? We're happy to help! Please email us at courtney.hummingbirdstitches@gmail.com and we will get back to you within 24 hours.